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RETURNS

RETURN PERIOD: YOU MAY INITIATE A RETURN WITHIN 16 DAYS OF RECEIVING YOUR ORDER.

ELIGIBILITY: TO BE ELIGIBLE FOR A RETURN, THE ITEM MUST BE UNUSED, IN ORIGINAL CONDITION, AND INCLUDE ALL ORIGINAL PACKAGING AND TAGS.

EXCHANGES: WE CURRENTLY DO NOT OFFER DIRECT EXCHANGES. IF YOU NEED A DIFFERENT SIZE OR STYLE, PLEASE RETURN THE UNWANTED ITEM AND PLACE A NEW ORDER.

REFUNDS:
REFUNDS WILL BE PROCESSED AFTER RECEIVING AND INSPECTING THE RETURNED ITEM. WE DO NOT PROVIDE RETURNS LABELS

 

 

DISCLAIMER

SOME OF OUR REWORKED PIECES MAY SHOW STAINS,  WEAR, OR SIGNS OF AGE. THESE CHARACTERISTICS ARE A DIRECT RESULT OF OUR COMMITMENT TO SUSTAINABILITY, ROOTED IN THE USE OF SECOND-HAND GARMENTS.

 

 

PAYMENT METHODS

CREDIT/DEBIT CARDS: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER.

PAYPAL: QUICK AND SECURE PAYMENT USING YOUR PAYPAL ACCOUNT.

FAQS

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

WE STRIVE TO DISPATCH MOST ORDERS WITHIN 72 WORKING HOURS (MONDAY TO FRIDAY, EXCLUDING PUBLIC HOLIDAYS). SHIPPING TIMES MAY VARY BASED ON YOUR LOCATION AND PRODUCT AVAILABILITY.

CAN I CANCEL MY ORDER AFTER PLACING IT?

PLEASE CONTACT KIPPATRES@GMAIL.COM PROMPTLY IF YOU NEED TO CANCEL AN ORDER. CANCELLATIONS ARE SUBJECT TO REVIEW BASED ON THE ORDER PROCESSING STAGE AND MAY BE SUBJECT TO FEES.

HOW DO I TRACK MY ORDER?

ONCE YOUR ORDER IS DISPATCHED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER.

THERE ARE SOME IMPERFECTIONS ON MY ITEMS?

CERTAIN ITEMS MAY DISPLAY STAINS, WEAR, OR SIGNS OF AGE. THESE IMPERFECTIONS SYMBOLISE OUR COMMITMENT TO SUSTAINABLE FASHION, AND THE USE OF SECOND HAND GARMENTS.

WHAT HAPPENS IF I RECEIVE A DAMAGED OR INCORRECT ITEM?

IF YOU RECEIVE A DAMAGED ITEM OR AN ITEM DIFFERENT FROM WHAT YOU ORDERED, PLEASE CONTACT KIPPATRES@GMAIL.COM  WITHIN 7 DAYS OF RECEIPT. WE WILL GUIDE YOU THROUGH THE RETURN AND REPLACEMENT PROCESS

FOR ADDITIONAL QUESTIONS PLEASE CONTACT: KIPPATRES@GMAIL.COM

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